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In the unfortunate event that an item has arrived damaged or incorrect, you must contact us within 1 week from the dispatch date. Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund.
Once tracking details are provided, it is the customers responsibility to monitor courier updates & make themselves available for the collection of their goods OR make arrangements directly with the courier for suitable delivery dates. We are not responsible for any fees associated with a customer missing their delivery window and would not provide free placement on item/s not received under these circumstances.