Personalised Mother of the Bride or Groom wedding day mug keepsake memory gift

I gladly accept returns
Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not happy with your order, please contact me. I always want customers to be satisfied and will do my best to correct the problem.
If you are unsatisfied with the item it will be refunded on the return of the item except if the item is a custom made personalised item, then I will only refund if the item is damaged.

If you are unsure how the design would look, before you order I can sometimes send a mock-up photo of your design before final printing and shipping to avoid disappointments.

If an item is damaged, please provide photos and I will issue a refund for the item or exchange if preferred.