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Sale!
Wax scoopies
£8.00
Wax scoopies, in custom colour and scents
Each jar contains around 12 scoops and will have a wooden scoop with it and each jar will last around 12
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Privacy Policy
Privacy Policy
Last updated: 1 October 2026
At Melt Your Heart, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our business.
1. Who We Are
Business name: Melt Your Heart
Email: jwrcreation51@gmail.com
For the purposes of UK data-protection law, we are responsible for deciding how and why your personal information is used.
2. Information We Collect
When you use our website or place an order, we may collect information such as:
* Your name
* Billing address
* Delivery address
* Email address
* Telephone number
* Order details
* Payment and transaction information
* Communications you have with us
* Information you provide when contacting us about an order, return or product
We may also automatically collect limited information about how you use our website, such as your IP address, browser type, device information and pages visited.
3. How We Use Your Information
We may use your personal information to:
* Process and fulfil your orders
* Arrange delivery of your products
* Process payments and refunds
* Contact you about your order
* Respond to enquiries and customer-service requests
* Deal with returns, refunds and complaints
* Keep appropriate business and transaction records
* Improve our website, products and customer experience
* Prevent fraud and misuse of our website
* Meet our legal and regulatory obligations
Where you have given us permission to receive marketing communications, we may also use your information to send you information about new products, offers, promotions and other updates.
4. Lawful Basis for Using Your Information
We only use your personal information where there is a lawful reason to do so.
Depending on the circumstances, this may include:
Contract: We need to use your information to process and fulfil an order you have placed with us.
Legal obligation: We may need to retain or use certain information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests: We may use information where it is reasonably necessary to operate and improve our business, provided that this does not unfairly override your rights.
Consent: Where required, we will ask for your consent before using your information for certain purposes, such as some forms of marketing or non-essential cookies.
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not normally have access to your full payment card details.
Payment providers may process your information in accordance with their own privacy policies and terms.
6. Delivery Information
To deliver your order, we may need to provide relevant information such as your name, delivery address and contact details to postal services, couriers or other delivery providers.
Only information necessary to fulfil the delivery will be shared.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
* Website and e-commerce providers
* Payment providers
* Postal and delivery services
* IT and website service providers
* Accounting or professional advisers
* Government bodies, regulators or law-enforcement authorities where legally required
Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data-protection requirements.
8. Marketing
We may occasionally contact you with information about our products, special offers or promotions where we are legally permitted to do so.
Where marketing requires your consent, we will only send it where you have provided the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Unsubscribing from marketing will not affect important communications relating to orders you have placed.
9. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function properly and remember certain information.
We may use cookies for purposes such as:
* Keeping the website functioning
* Remembering items in your shopping basket
* Processing orders
* Understanding website usage
* Improving website performance
* Marketing and advertising, where applicable
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings and, where available, our website’s cookie settings.
10. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods where required by law, accounting requirements, tax requirements, legal claims or other legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Your Privacy Rights
Under UK data-protection law, you may have rights including:
* The right to request access to the personal information we hold about you
* The right to ask us to correct inaccurate or incomplete information
* The right to request deletion of your information in certain circumstances
* The right to request restriction of processing in certain circumstances
* The right to object to certain uses of your information
* The right to request your information in a portable format in certain circumstances
* The right to withdraw consent where processing is based on consent
Some of these rights are subject to legal exceptions or conditions.
13. How to Exercise Your Rights
If you would like to exercise any of your privacy rights, please contact us using:
Email: [Insert email address]
We may need to ask for information to confirm your identity before responding to certain requests.
We aim to respond to valid requests within the timeframe required by applicable data-protection law.
14. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
15. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social-media platforms or other services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend checking the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.
The latest version will always be published on our website.
17. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Further information about making a complaint can be found on the ICO’s website.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Last updated: 1 October 2026
Terms and Conditions
Terms & Conditions
Last updated: 1 October 2026
These Terms & Conditions apply to purchases made through our website for handmade candles, wax melts, soaps and other products sold by Melt Your Heart (“we”, “us”, “our”).
By placing an order through our website, you agree to these Terms & Conditions.
1. About Us
Business name: Melt Your Heart
Contact: jwrcreation51@gmail.com
2. Our Products
All of our products are handmade. Because of this, slight variations in colour, shape, size, finish and appearance may occur between individual products.
These variations are a natural characteristic of handmade products and do not affect their intended use.
We make every reasonable effort to ensure that product photographs and descriptions are accurate. However, colours may appear slightly different depending on your device or screen.
3. Product Availability
All products are subject to availability.
If an item becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and, where appropriate, offer an alternative product or a refund.
4. Prices
All prices displayed on our website are in GBP (£).
Prices may be changed at any time, but changes will not affect orders that have already been accepted.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
You will receive an order confirmation once your order has been received.
An order is not considered accepted until we have confirmed that the order has been accepted and/or dispatched.
We reserve the right to cancel an order where there is a genuine issue with product availability, pricing or an obvious website error.
6. Payment
Payment must be made through the payment methods available on our website at the time of purchase.
Orders will normally only be processed once payment has been successfully received.
7. Handmade Products
As our products are handmade, there may be minor differences between batches and individual items.
For candles and wax melts, fragrance strength and appearance can also vary slightly.
These differences are not considered faults where the product remains fit for its intended purpose.
8. Delivery
We aim to dispatch orders within the timeframe stated on the website.
Delivery times are estimates and may occasionally be affected by postal or courier delays that are outside our control.
Please ensure that the delivery address provided at checkout is correct. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.
Once your order has been dispatched, you will receive any available delivery information or tracking details.
9. Damaged or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, faulty or incorrect.
Where possible, please provide photographs of the packaging and the affected product so that we can investigate the issue.
If an item is faulty, damaged or incorrectly supplied, we will work with you to provide an appropriate remedy in accordance with your legal rights.
10. Cancellation and Returns
Nothing in these Terms & Conditions affects your statutory consumer rights.
For eligible online purchases, you may have a legal right to cancel your order within the applicable cancellation period.
If you wish to cancel an order, please contact us using the contact details provided on our website.
Where a cancellation is valid, any refund due will be processed using the original payment method unless otherwise agreed.
Certain products may be excluded from cancellation rights where permitted by law, including goods that are made to the customer’s specifications or clearly personalised.
11. Refunds
Where a refund is due, we will process it within the applicable legal timeframe.
Depending on the circumstances of the return or cancellation, delivery charges may be refundable in accordance with applicable consumer law.
We will not unlawfully restrict or remove any statutory rights you have as a consumer.
12. Candle Safety
Candles must always be used responsibly and in accordance with the safety instructions supplied with the product.
Never leave a burning candle unattended.
Keep candles away from children, pets, flammable materials and drafts.
Always place candles on a suitable, stable and heat-resistant surface.
Further candle-care and safety information may be provided with individual products.
13. Wax Melt Safety
Wax melts are intended for use in a suitable wax warmer only.
Keep wax melts away from children and pets.
Do not consume wax melts.
Follow the safety instructions supplied with your wax melt and wax warmer.
Never leave a wax warmer unattended while in use.
14. Soap Products
Our handmade soaps are intended for external use only.
If irritation occurs, discontinue use immediately.
Customers should check the product description and ingredients before purchasing if they have known allergies or sensitivities.
If you have any concerns about an ingredient, please contact us before placing your order.
15. Allergies and Ingredients
We take reasonable care when making and packaging our products.
Ingredients and relevant product information will be provided where required.
Customers are responsible for checking the ingredients and product information before use, particularly where they have known allergies or sensitivities.
16. Website Content
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, we do not guarantee that every piece of information, photograph or product description will always be completely free from errors.
We reserve the right to correct errors and update website content when necessary.
17. Intellectual Property
All photographs, logos, product descriptions, graphics, designs and other content displayed on our website belong to us or are used with permission.
You must not copy, reproduce, distribute or use our content for commercial purposes without our written permission.
18. Website Use
You agree not to misuse our website or attempt to interfere with its operation.
You must not use the website for fraudulent, unlawful or malicious purposes.
19. Privacy
We collect and process personal information in accordance with our Privacy Policy.
Please see our Privacy Policy for information about how customer information is collected, stored and used.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
We are not responsible for losses caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory consumer rights.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to your order will be the version displayed on our website at the time you place your order.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be dealt with in accordance with the applicable laws and courts of England and Wales, subject to any mandatory consumer rights that apply to you.
23. Contact Us
If you have any questions regarding these Terms & Conditions, your order, a product or a return, please contact us
Shipping Policy
📦 Shipping & Delivery
We carefully package every order to make sure your handmade goodies arrive safely and beautifully presented.
🚚 Processing Times
Orders are always handmade, prepared and dispatched within 2-8 working days.
During busy periods, seasonal launches and Christmas, processing times may be slightly longer. If you need your order by a specific date, please contact us before ordering and we’ll do our best to help.
📮 Delivery
Orders are sent using Royal Mail, inpost, to the delivery address provided at checkout.
Once your order has been dispatched, you will receive [a dispatch notification/tracking information, where applicable].
Delivery times can vary and are outside of our control once your parcel has been handed to the delivery service.
📦 Damaged or Missing Orders
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and products so we can look into this for you.
If your order hasn’t arrived within the expected delivery timeframe, please contact us and we’ll be happy to assist.
Please ensure your delivery address is correct before placing your order, as we cannot be responsible for orders sent to an incorrectly entered address.
Return Policy
💗 Returns & Refunds
We want you to be completely happy with your order.
As our products are handmade, please contact us as soon as possible if there is a problem with your order, including if your item arrives damaged, faulty or incorrect.
For unwanted items, your rights may include a 14-day cancellation period under UK consumer law for qualifying distance sales. Some exceptions can apply, including certain personalised or made-to-order products and goods that are unsuitable for return for health or hygiene reasons once unsealed.
If you wish to cancel or return an order, please contact us at [EMAIL ADDRESS] with your order number and details of your request.
Returned products should be unused, unopened where appropriate and in their original condition and packaging.
Where a refund is due, it will be processed using the original payment method in accordance with applicable consumer law.
For full details of your statutory rights, please contact us before returning an item.
Please note: This returns policy does not affect your statutory rights as a consumer.
Shipping costs
| Shipping from | United Kingdom (UK) |
| Within United Kingdom (UK) | £5.99 |
| Outside United Kingdom (UK) | £10.00 |
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