Genuine Crystal Beaded Necklace

Returns are accepted within 14 days of delivery in line with your rights under the Consumer Contracts Regulations 2013. This excludes custom or bespoke orders, or where otherwise stated.

Items must be returned in their original condition, and return postage is the customer’s responsibility.

Refunds will be processed once the item has been received and checked. Please allow up to 14 days during busy periods.

If an item is returned in a condition that shows it has been handled beyond what is necessary to inspect it (for example, more than you would in a shop), I reserve the right to deduct an appropriate amount from your refund to reflect any loss in value.

If you’d like to return an item, please get in touch first to arrange the return.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact me within 48 hours of delivery and provide a photo of the issue. If the item has been damaged in transit, please also retain the packaging and provide a photo of that too. I’ll do my very best to resolve the situation promptly, whether that’s a replacement, repair, or refund, depending on the circumstances.