Hedgehog and Robin Christmas Cards

Terms and Conditions for Nana May's Creations

Effective Date: 24/06/2026

Welcome to Nana May's Creations. By accessing our website or placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services. If you do not agree with any part of these terms, please refrain from using our website.

1. General Information

Nana May's Creations is a small business selling handmade and unique items. Our website is hosted on the MadeMe platform, which allows us to sell and deliver our products to customers.

2. Orders and Payments

Order Confirmation: Once an order is placed, you will receive an email confirmation. It is your responsibility to provide accurate contact details for communication.

Payment: All payments must be made at the time of purchase. We accept major credit and debit cards via our secure payment processor. Your payment information will be processed securely by third-party providers.

Currency: All prices are listed in GBP (£). Additional charges such as shipping or taxes will be displayed before final checkout.

Refusal of Orders: We reserve the right to refuse any order due to potential fraud, errors in pricing or availability, or for any other reason.

3. Delivery

Shipping: We ship to UK addresses only. Delivery times vary depending on the destination. Shipping costs will be calculated at checkout.

Delivery Times: Estimated delivery times are provided at checkout, but they are not guaranteed. Delays due to postal services or other external factors are beyond our control.

Risk of Loss: The risk of loss or damage passes to you once the order is dispatched from our premises. We are not responsible for delays caused by couriers.

4. Returns and Refunds

Returns Policy: If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Items must be returned in their original condition, unused and with all original packaging.

Exemptions: Customised or personalised items are non-refundable unless faulty.

Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days of receipt.

Return Shipping Costs: You will be responsible for covering the shipping costs of returning items unless the item was faulty or incorrect.

5. Product Descriptions

We strive to ensure that product descriptions and images on our website are accurate. However, as many of our items are handmade, there may be slight variations in colour, size, or design. These minor differences are not considered defects.

6. Intellectual Property

All content on this website, including images, logos, and product descriptions, is the property of Nana May's Creations and is protected by intellectual property laws. You may not copy, reproduce, or distribute any part of this website without express permission from us.

7. Limitation of Liability

To the fullest extent permitted by law, Nana May's Creations shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website, products, or services, including but not limited to loss of profits, data, or goodwill.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the English courts.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website and services after any changes indicates your acceptance of the revised terms.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: hello.nanamayscreations@gmail.com